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WHA In-house Services

Western Healthcare Alliance (WHA) is committed to keeping rural healthcare alive and sustainable. Often-times our members have needs that don’t fit the mold for a partnership with another entity. When this happens, WHA is well-positioned to build an in-house program to help members. These services are staffed and managed by WHA.

Leadership Academy

Sign up for our current Leadership Academy classes here!

Cost-effective and high-quality education.

It can be challenging to ensure quality training for healthcare leaders in our rural communities.  Often times staff will have to travel far for expensive classes while managing their very busy schedules.

Western Healthcare Alliance (WHA) has been bringing healthcare leadership education to its members for over 10 years.  We listen and respond by providing leading experts in relevant topics for today’s healthcare leader.  Leadership Academy focuses on different topics geared toward improving performance and motivating staff to be the best they can be.

Who should attend? Newly appointed managers or existing managers with leadership/ performance goals, individuals with a demonstrated long-term commitment to their organization, individuals with high potential for future leadership roles, and existing managers looking to hone their skills or re-energize their role in the workplace. Featuring in-person classes in Grand Junction, onsite custom classes at your facility and webinar sessions, WHA’s Leadership Academy is guaranteed to take your leadership skills to the next level.

Contact

Bobbie Orchard, Director, Marketing
970.683.5223 | Bobbie Orchard

Class Booklet

Leadership Academy Portal

Network Consulting

Helping health networks thrive with Western Healthcare Alliance.

As the healthcare industry evolves, the relationships between organizations are critical to the well being of their communities.  Independent and system-affiliated hospitals and healthcare providers who understand the importance of solid partnerships look to collaborate in new and creative ways.  Networks of formal collaboration are often considered as a potential solution in a regional geographic area.  What will that look like, what are the potential legal and governance structures, and what is fair and equitable participation?

WHA has been helping healthcare executives explore and answer these questions for more than 25 years.  Contact us to find out if we might be able to help you too.

Contact

Angelina Salazar, Chief Executive Officer
970.986.3653 | Email Angelina

Peer Networks

WHA members collaborating for solutions.

We know you have a lot on your plate with limited time and resources.  Our Peer Networks provide the opportunity for you to meet with those in your shoes to share ideas, develop programs, determine best practices, and prepare for the future.

WHA facilitates over 40 Peer Network meetings per year, providing access to effective solutions without having to sift through all the options.  Get connected today!

Members Only Portal

Members Only Portal Instructions

Members Only Portal Links

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Fact Sheet

Download Fact Sheet

Contact

Pilar Mank
Director, Outreach
970.986.3590
Email Pilar

Point of Service Collections Training

We understand that most employees work at your hospital to help your patients.  They may not feel comfortable collecting money, and many staff haven’t had adequate training to do so.  How can you get your team excited about this effort?  Point of service collections is not optional—it’s the new standard.  Therefore, it’s critical to align your processes and policies to back up your message.

We can help you establish a hardwired culture around upfront collections.  We can help you train your staff to think about point-of-service collections as more than just collecting payment; it’s about educating the patient.

As we move into an era of increased price transparency, your patients are shopping for their healthcare services.  We can ensure you provide a timely, accurate estimate to patients to position your organization now and into the future.

Contact

Pilar Mank, Director, Outreach
970.986.3590 | Email Pilar

Fact Sheet

Revenue Cycle Assessments

Even with a decline in resources, you are being asked to do more with less.  If you are like many healthcare organizations, you may decide to undergo a revenue cycle assessment due to management changes, a new practice management system, staffing adjustments, workflow augmentations or technology conversions.  We understand how important it is to identify the opportunities where you can gain efficiencies, recover revenue and better manage your margins in your revenue cycle.

Western Healthcare Alliance has conducted numerous revenue cycle assessments, and while each assessment is different, our methodology is consistent and proven.  Each assessment provides a comprehensive analysis of your technology, processes, data and staff.  We base our approach on your distinct business needs, priorities and organization, while ensuring that we do not alienate your staff, or disrupt your operations.

Contact

Pilar Mank, Director, Outreach
970.986.3590 | Email Pilar

Fact Sheet

Workforce Strategies Consulting

We know that HR leaders face many challenges such as new reporting requirements and securing funding to enable departments to offer competitive benefits and attract the best talent.  As the healthcare industry continues to shift toward performance-based care models, HR leaders must stay focused on recruiting, retaining and engaging their organization’s executive teams and workforce.

In a landscape in which HR managers struggle with their current budget, finding ways to further reduce costs in order to invest in talent management, continues to be difficult.  Western Healthcare Alliance (WHA) can help by providing insight and information on leadership compensation and competencies, physician leadership, workforce engagement and much more.

WHA can help you reduce your costs while creating engaged and aligned leaders and employees.  We can ensure the delivery of your organization’s mission and vision by leveraging your largest organizational expense – your workforce!

Contact

Elizabeth Hanckel, Chief Human Resource Officer
970.986.3656 | Email Elizabeth

Fact Sheet

Board of Directors

Facilitator: Angelina Salazar, CEO, WHA, 970.986.3653, Email Angelina

Chair: Chris Thomas, President & CEO, Community Hospital, 970.644.3011, Email Chris

Chief Financial Officers

Facilitators: Bill Raimer, CFO, WHA, 970.986.5207, Email Bill
& Pilar Mank, Director of Outreach, WHA, 970.986.3590, Email Pilar

Chair: Diane Miller, CFO, Family Health West, 970.858.2228, Email Diane

Chief Nursing Officers / Quality

Facilitator: Pilar Mank, Director of Outreach, WHA, 970.986.3590, Email Pilar

Chair: Karen Iacuone, Chief Nursing Officer, Pioneers Medical Center, 970.878.9290, Email Karen

Communications & Marketing

Facilitator: Bobbie Orchard, Director of Marketing, WHA, 970.683.5223, Email Bobbie

Chair: Margie Joy, Chief Communications Officer, Pioneers Medical Center, 970.878.9317, Email Margie

Compliance

Facilitator: Pilar Mank, Director of Outreach, WHA, Email Pilar

Chairs: Meriya Stickler, Compliance Manager, Grand River Health, 970.665.6299, Email Meriya
& Steve Knowles, Compliance Officer, Aspen Valley Hospital, 970.544.1551, Email Steve

Human Resources

Facilitator: Elizabeth Hanckel, Chief Human Resource Officer, WHA, 970.986.3656, Email Elizabeth

Chair: Alicia Miller, Chief Human Resources Officer, Aspen Valley Hospital, 970.925.1120, Email Alicia

Information Technology

Facilitators: Stephen Day, IT Director, WHA, 970.683.5205, Email Stephen
& Steve Clemmer, Assistant IT Director, WHA, 970.986.3598, Email Steve

Chair: Ryan Kolczak, Director, Technical Operations, Vail Health, 970.479.5112, Email Ryan

Laboratory Services

Facilitator: Pilar Mank, Director of Outreach, WHA, 970.986.3590, Email Pilar

Chair: John Silva, Laboratory Manager, Family Health West, 970.858.2125, Email John

Materials Management

Facilitator: Pilar Mank, Director of Outreach, WHA, 970.986.3590, Email Pilar

Chairs: Pete Sebenaler, Director of Supply Chain, Aspen Valley Hospital, 970.544.1317, Email Pete
& Rich Seremak, Director of Materials Management, Family Health West, 970.858.2223, Email Rich.

Revenue Cycle

Facilitator: Pilar Mank, Director of Outreach, WHA, 970.986.3590, Email Pilar

Chairs: Janet Petty, Revenue Cycle Director, St. Vincent General Hospital, 719.486.0230, Email Janet
& Darla Ballard, Physician Billing Supervisor, Delta County Memorial Hospital, 970.399.2888, Email Darla

Rehabilitation

Facilitators: Pilar Mank, Director of Outreach, WHA, 970.986.3590, Email Pilar

Chair: William Cummins, Associate VP of Business Development, Family Health West, 970.858.2533, Email William