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Pilar Mank

Administrative Director of Operations and Member Support

Pilar is the Administrative Director of Operations and Member Support for WHA and its affiliated companies. In this role, she leads our outreach strategy for members.

Pilar is the lead facilitator for seven WHA Peer Network groups and works to ensure consistency across all Peer Networks. She provides outreach services to increase member awareness of WHA programs, acts as the go-to resource for healthcare industry trends and information, provides dedicated customer service to ensure member retention, and visits member facilities.

Pilar joined the team in 2007 and has over 30 years of customer service experience. She has spent the past 18+ years in healthcare as an Admissions Manager, PFS Director, Consultant and Trainer on Admissions, Customer Service, and Upfront Collections and Charity.

Pilar is the President of the Colorado Chapter of HFMA, Chair-Elect of HFMA Western Symposium, and is on HFMA’s Association Education Committee. She has also served as Secretary, and board member of AAHAM. Pilar has a certificate in Business Administration from Mesa State.