WHA LEADERSHIP ACADEMY

It can be challenging to ensure quality training for healthcare leaders in our rural communities. Often times staff will have to travel far for expensive classes while managing their very busy schedules.

Western Healthcare Alliance (WHA) has been bringing healthcare leadership education to its members for over 10 years. We listen and respond by providing leading experts in relevant topics for today’s healthcare leader.

The WHA Leadership Academy focuses on different areas geared toward improving performance and motivating staff to be the best they can be. Classes are based on member feedback and suggestions.

Who should attend? Newly appointed managers or existing managers with leadership/performance goals, individuals with a demonstrated long-term commitment to their organization, individuals with high potential for future leadership roles, and existing managers looking to hone their skills or re-energize their role in the workplace. Featuring in-person classes in Grand Junction, onsite custom classes at your facility and webinar sessions, WHA’s Leadership Academy is guaranteed to take your leadership skills to the next level.

Custom Workshops

Taught by Angelina Salazar, Chief Executive Officer of WHA

Do you have a need for onsite education, customized just for your team? WHA can help! We now offer the following classes onsite at your facility. If you have any questions or would like to discuss hosting a class, please contact Summer Markley at summer.markley@wha1.org.

Leading Change When Change Is Tough

Change.  The mere mention of the word can cause some to feel uncomfortable.  Resistance can be seen in the manager who procrastinates, or the stressed-out employee who keeps adding more to his plate.  An effective leader must take on the challenge of change with skill and a sense of humor. This workshop brings together best practices from John Kotter, a leader in organizational change, as well as the work of Chip Heath and Dan Heath, whose research highlights the impact of the rational and emotional sides of our brain and how they must come together for change to occur. Through interactive exercises, participants will learn about the components of change, how to diagnose problems in a change effort, understand the emotional and rational sides of the brain and develop a plan to ensure an intended change endures.

Participants will learn to do the following:

  1. Identify Kotter’s eight key areas of change: Explore a sense of urgency, form powerful guiding coalitions, create a vision, communicate that vision, empower others to act on the vision, plan for short-term wins, consolidate improvements and keep the momentum for change moving, and institutionalize new approaches.
  2. Diagnose problems in a change effort you are currently undergoing to bring about the right solution
  3. Understand the role of the emotional and rational sides of the brain in change and how both must be engaged to be successful
  4. Create a plan to turn your change effort into something that lasts

Managing Conflict:  Skillful Conversations to Build Trust

Do you struggle to manage your frustration or avoid difficult conversations entirely?  Do you know how to effectively reach a resolution when approaching a conflict? This workshop focuses on common challenges people have with communication:  being assertive, speaking with clarity, managing emotions, reflective listening, body language, recognizing “triangulation”, and communicating with different ‘conflict styles’. After this course, participants will have a solid foundation to demonstrate assertive communication and ensure that they get their message across in a confident and professional manner.

Participants will learn to do the following:

  1. Self-assess for discovering your natural “conflict style”, exposing you to potential new styles for different situations
  2. Recognize “triangulation’’ and how to avoid it
  3. Implement tools to improve “A-to-B’’ communication
  4. Help others improve their conflict resolution results

Peer Today, Boss Tomorrow

Are you a new manager who used to work right alongside the people you now supervise? How do you achieve success in this new role and manage the potential problems that can arise? Managing relationships, delivering difficult messages, avoiding favoritism and coaching for performance are all areas that can cause a new boss to want to run and hide. This workshop provides four strategies for navigating the changing relationship from peer to supervisor/manager. Those strategies involve setting boundaries, coaching and resolving conflict, knowing when to take action, and empowering staff. ‘’Peer Today, Boss Tomorrow’’ uses group activities, discussion, video vignettes and action planning so that participants can lead with confidence and success.

Participants will learn to do the following:

  1. Accept your new supervisory role
  2. Establish clear boundaries
  3. Communicate clearly
  4. Take effective action

Mind Matters:  How Perceptions Impact Success

Your subconscious holds the beliefs or programs that ultimately create the reality that you live every day. Do you look outside of yourself to explain what’s wrong with your life?  Would you like to increase your confidence, improve your communication, handle conflict, dispel anxious feelings, create rapport with others, understand and use body language, and over¬all, be more effective in your life?  Change the program and you change the result. Learn how to view yourself from the outside in and use your perceptions to be a conscious leader.

Participants will learn to do the following:

  1. Learn how the conscious and subconscious mind work
  2. Learn how perceptions are formed
  3. Obtain tools to examine and reprogram areas of your life where you want change
  4. Determine your work values to better create a successful environment

Nursing Bundle Bootcamp

Taught by Jane McLeod, co-founder and principal of Capstone Leadership Solutions

Date:  August 28, 2019

Time: 9:00 am – 3:00 pm

Location: Grand Junction, Colorado

Cost: $200 per person

 

To be a leader, it’s not enough to be a high performer yourself. Leadership means getting the best out of others, which starts with an ongoing commitment to building your communication skills. This workshop will help you improve your effectiveness and confidence in coaching all your team members—high, middle and low performers.

Who will benefit from attending:

The Nursing Bundle Bootcamp is designed with all levels of nursing leaders and employees in mind. No matter your level of education, experience, or job responsibility, there are solutions and inspiration for everyone. The Bootcamp experience is enhanced when a team of leaders from the same organization attend.

This solution-packed day consists of a refreshing learning schedule and environment. You will leave with a plan you can start executing on Monday.

One day camp includes:

  • Nursing Bundle (Bedside Shift Report & Handoff Communication)
  • Purposeful (Hourly) Rounding
  • Whiteboards
  • Discharge/Follow-Up Phone Calls
  • Changing How We Change
  • Validation Tactics
  • Direct Dialogue/Feedback

We hope that you and your team will be able to join us!

Health Data Literacy 101 Webinar

Taught by Tyler Downing, data innovation manager for the Community Care Alliance

Date:  September 25, 2019

Time: 12:00 pm – 1:00 pm

Location: Webinar

Cost: Free for members

Give yourself the upper hand in healthcare evaluation and decision making by ensuring that you, and your team, possess a high level of health data literacy.

Now more than ever, data and analytics drive major decisions and outcomes in the healthcare industry. Health data statistics are regularly used in healthcare operations to provide evidentiary support for program successes and failures. It’s imperative leaders and decision makers understand, and have the ability to dissect, health data sources, normalization techniques, and statistical methods. Understanding what data furthers our ability to confidently shape and improve healthcare regulations and operations. This heightened knowledge of data also allows for intuitive debate and can protect from unresearched, unnecessary, and frivolous mandates.

Who will benefit from attending:

Healthcare executives, clinical leaders, office or clinic managers, data analysts or data savvy healthcare workers, and anyone interested in a solid foundational knowledge of how health data shapes the industry

Workshop objectives:

  • Defining standard health data transactions and code sets used in US healthcare
  • Learn the most appropriate data sources
  • Understanding transactional data vs. analytical data and how each is valuable
  • Develop an understanding of statistical distribution and how to model populations
  • Create a foundation of industry standard statistical and mathematical summary methods
  • Learn to understand outliers and data exclusions
  • Understand how to read and evaluate health data reports from other agencies
  • Understand the overall science of health data and how to be confidently data literate

Contact

Summer Markley

Executive Assistant

970.986.3586

summer.markley@wha1.org

Faculty

Jane McLeod is the co-founder and principal of Capstone Leadership Solutions and co-author of The Employee Experience: A Capstone Guide to Peak Performance. Jane has over 30 years of experience in the healthcare industry as a registered nurse and leader. Throughout her years in the field, she held leadership positions at rural sole provider community hospitals, as well as at a large, tertiary facility in Michigan.

She possesses a guiding passion for “walking the talk” and often uses humor in storytelling to effectively educate from a frontline leader’s perspective, all the way to the C-Suite. Jane holds a Master’s Degree in Nursing with a certification in Healthcare Administration from Regis University in Denver, Colorado.

Tyler Downing has over 17 years’ experience in healthcare data reporting and predictive analytics, and has been a CPC (Certified Professional Coder) for five years.

Prior to becoming data innovation manager for the Community Care Alliance Tyler was the Associate Director of Healthcare Economics for United Healthcare/Optum and the Data Principal for Rocky Mountain Health Plans. He is also the author of “Comprehensive Healthcare Reporting and Predictive Analytics” which is a textbook aimed at facilitating the development of accurate and intelligent solutions from standard healthcare data sets. Over the span of his career, Tyler has worked within most facets of healthcare data in both commercial and government markets.

Tyler is passionate about making an improved impact on the state of healthcare costs and quality. He holds a bachelor’s degree in mathematics and a second in theater arts/dance.

Angelina Salazar is the Chief Executive Officer of WHA. She joined the WHA team to strengthen and lead the marketing and communications programs for our family of organizations.

Angelina began her career in education and soon found herself in the world of nonprofits, quickly advancing to Regional Development Director for a national nonprofit. She started in marketing for a critical access hospital then advanced to the executive position of Vice President of Business Development. She has been active in her community serving as both board and committee member for several local nonprofit entities.

Angelina possesses a Bachelor of Arts Degree in English with a minor in Spanish, two Master of Arts Degrees in Language Acquisition and Psychology as well as a certification in mediation.