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A-1 Collection Agency

A-1 Collection Agency (A-1) is owned and directed by a subset of Western Healthcare Alliance members and housed together with AR Services in a limited-liability company, Healthcare Management, LLC (HCM).  Through this corporate structure, A-1 distributes equity to those participating in programs semi-annually to offset costs and improve the bottom lines of rural healthcare providers.

With a dedicated healthcare focus, A-1 works with critical access hospitals, large health systems, physician groups and skilled nursing organizations to provide experienced collections services. A-1 understands that business offices and finance departments in rural locations are often under-staffed and overburdened with work and can help relieve that burden.

A-1’s friendly financial counselors help patients’ navigate and manage their account while working with the healthcare provider’s billing process. A-1’s solutions are designed for rural and community facilities looking to help their business office and finance departments become more efficient, while making patients happy with the billing and collections process.

Contact

Pilar Mank, Director, Outreach
970.986.3590 | Email Pilar

Education & Resources

Bad Debt Collections

We know your staff wear many hats and work hard to ensure your patients receive the best care possible. It can be challenging to add the difficult task of collecting money from patients who have not paid their healthcare bill.

Having a clear mind and concentrating on your core business activities is a major advantage of delegating collections to someone else. A-1 Collection Agency (A-1) can help.

A-1 utilizes experienced financial counselors and leading-edge technologies to ensure some of the highest recovery rates in the country. Our financial counselors are trained extensively, certified in FDCPA and Professional Telephone Techniques, and comply with Fair Credit Reporting Guidelines. They also meet Patient-Friendly Billing standards while achieving high financial performance goals.

For non-compliant accounts, A-1 Legal Services (Counsel for A-1) works to bring legal action to qualifying accounts in a timely and appropriate fashion. Qualifying accounts are defined by the client based on their mission, vision and financial policies.

A-1 is committed to working every account in order to capture all recovery opportunities. We employ best-of-industry collections systems, skip tracing technologies, predictive dialing systems, and best-practice messaging systems. In addition, A-1 reports to all three credit bureaus.

Contact

Pilar Mank, Director, Outreach
970.986.3590 | Email Pilar

Fact Sheet