Pilar is the Director of Client Services for Western Healthcare Alliance and Healthcare Management. She serves as the liaison between A-1 Collection Agency and AR Services operations and Healthcare Management clients. Pilar is responsible for client retention efforts as well as new business acquisition. In addition, she represents the companies at healthcare finance industry meetings, conferences, and speaking engagements.
Pilar joined the team in 2007 and has over 25 years of Customer Service experience. She has spent the past eight years in healthcare as an Admissions Manager, PFS Director, Consultant and Trainer on Admissions, Customer Service, and Upfront Collections and Charity. Pilar is currently an officer of HFMA, Colorado Chapter. She has served as board member of AAHAM, and has a certificate in Business Administration from Mesa State.