Jo Ellen joined Western Healthcare Alliance in August of 2018 as Director of the Central Business Office and became Director of Revenue Cycle Services in early 2019. She brings 30 years of experience in healthcare revenue cycle to her new position, including patient access, HIM, and patient financial services.
Prior to joining our team, Jo Ellen worked as a consultant and Revenue Cycle Director for large and small hospitals. She was responsible for reducing and maintaining A/R days, DNFB days, implementing point of service collection programs, and mentoring and training team members. She has been involved in EHR and EMR conversions, as well as assisting with implementing new software for clients. Her background also includes hospital, physician, home health, DME, long-term care and hospice accounts receivable.